Privacy Policy

This Privacy Policy governs the manner in which Petfinity collects, uses, maintains, and discloses information collected from users (each, a “User”) of the petfinity.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Petfinity.

Personal identification information

We may collect personal identification information from Users in various ways, including when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

Web browser cookies

Our Site may utilize “cookies” to enhance the User experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and, at times, to track information about them. Users have the option to configure their web browser to reject cookies or receive alerts when cookies are being sent. Please note that if they choose to do so, certain parts of the Site may not function properly.

How we use collected information

Petfinity may collect and use Users’ personal information for the following purposes:

  1. To personalize the user experience: We may aggregate information to better understand how our Users as a group utilize the services and resources provided on our Site.

  2. To improve our Site: We may use feedback you provide to enhance our products and services.

  3. To process payments: Information Users provide about themselves when placing an order will only be used to provide service for that order. We do not share this information with external parties, except as necessary to provide the service.

  4. To send periodic emails: The email address may be used to send User information and updates regarding their order. It may also be used to respond to inquiries, questions, and other requests.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to third parties. We may share generic, aggregated demographic information not linked to any personal identification information about visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may utilize third-party service providers to assist us in operating our business and the Site or to administer activities on our behalf, such as sending out newsletters or surveys. Your information may be shared with these third parties for those limited purposes, provided that you have given us your permission.

Changes to this privacy policy

Petfinity reserves the discretion to update this privacy policy at any time. When changes occur, we will revise the updated date at the bottom of this page. We encourage Users to frequently review this page for any modifications to stay informed about how we protect the personal information we collect. By using this Site, you acknowledge and agree that it is your responsibility to periodically review this privacy policy and become aware of any modifications.

Your acceptance of these terms

By utilizing this Site, you indicate your acceptance of this policy and the terms of service. If you do not agree with this policy, please refrain from using our Site. Continued use of the Site following the posting of changes to this policy will be considered as your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your interactions with this site, please don’t hesitate to reach out to us at:

103-11501 Buffalo Run Blvd Tsuut’ina AB T3T 0E4

hello@petfinity.ca

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