Home
About
Services
FAQs
Contact
Book

Policies

General

Cancellation Policy

Appointments cancelled within the 24-hour period prior to the appointment taking place will be billed at full price. Please contact in advance to cancel or reschedule.

Pre-Payment of Services

Boarding bookings must be paid in full prior to attendance.

Vaccines

To ensure the health and safety of all pets and guests, we require up-to-date vaccinations for animals visiting our facilities. Please upload your pet’s vaccination records to their profile before your visit to confirm your reservation. 
 
Required vaccine records:
  • Dogs: DAPP, rabies and Bordetella
  • Cats: rabies and RCP
  • Ferrets: rabies and Ferret Distemper
 
Strongly recommended vaccinations: 
  • Rabbits: RHDV2
 
Note: Pets under the care of a veterinarian who have been advised to discontinue vaccinations due to health or age-related concerns may qualify for a vaccine exemption.
 
Thank you for helping us create a safe and enjoyable environment for all!

Daycare (Full Day)

Check-in

Monday – Friday: 6:00 AM – 12:00 PM.
Weekends & Holidays: 7:00 AM – 12:00 PM.

Check-out

Monday – Friday: 4:00 PM – 8:00 PM.
Weekends & Holidays: 2:00 PM – 5:00 PM.

Late check-out

Monday – Friday: 8:00 PM – 9:00 PM.
Weekends & Holidays: 5:00 PM – 6:00 PM.

A late checkout fee of $8.00 applies to late checkouts.

Group Play 

Group Play is included in all reservations.

Daycare (Half Day)

Half-Day Daycare

A half-day of daycare is a 4-hour program. Stays longer than 4 hours are automatically upgraded to the full-day rate.

Check-in

Monday – Friday: 6:00 AM – 4:00 PM.
Weekends & Holidays: 7:00 AM – 1:00 PM.

Check-out

Within 4 hours of drop off.

Group Play

Group Play is included in all reservations.

Daycare Rules

  • Bookings may be paid for at the time of booking or pickup.
  • Pets are released only after any outstanding balances are paid.
  • Pets not picked up by the last call will be admitted to boarding at owners’ expense.
  • Intact male dogs over 10 months are welcome and will enjoy one-on-one time with our staff instead of group play for a personalized and engaging experience. An intact fee applies for male dogs over 10 months to cover their personalized handling needs.
  • To ensure the well-being of all animals in our care, we do not accept female dogs actively in-heat upon arrival. Female dogs who go into heat during their stay will be provided with individual care and solo play at an additional $15 per day to ensure their well-being and the safety of other pets charge $15.00 per day for additional care & solo play.

Dog boarding is available 7 days a week 

Drop-off hours

Monday – Friday: 6:00 AM – 4:00 PM.
Weekends & Holidays: 7:00 AM – 4:00 PM.

Pick-up hours

Monday – Friday: 6:00 AM – 12:00 PM.
Weekends & Holidays: 7:00 AM – 12:00 PM.

Late check-out

For check-outs after 12:00 PM, we are happy to offer a discounted day of daycare to accommodate your schedule.

Monday – Friday: 12:00 PM – 8:30 PM.
Weekends & Holidays: 12:00 PM – 5:30 PM.

Your pet will continue to have a great time, enjoying additional playtime and fun for the remainder of the day.

Booking outside of the typical boarding hours

Please give us a call and speak to one of our petceptionists to book!

Boarding payment is collected upfront

Any additional balances or services added during the stay will be handled at pickup before the pet is released.

Cancellation policies

  • Cancel any time up to 48 hours prior to the booking for a full refund.
  • Cancellations made within 24-48 hours are subject to a 25% cancellation fee.
  • For cancellations less than 24 hours in advance, payment is forfeited and cannot be applied to future bookings.

Restrictions

  • Intact male dogs over 10 months are welcome and will enjoy one-on-one time with our staff instead of group play for a personalized and engaging experience. An intact fee applies for male dogs over 10 months to cover their personalized handling needs.
  • To ensure the well-being of all animals in our care, we do not accept female dogs actively in-heat upon arrival. Female dogs who go into heat during their stay will be provided with individual care and solo play at an additional $15 per day to ensure their well-being and the safety of other pets.

Stay & Play is a 2-hour program. Any Pet not picked up within the 2-hour window will be upgraded to daycare at the owners’ expense.

Drop-off:

  • Monday – Friday: 9:00 AM – 6:00 PM.
  • Weekends & Holidays: 9:00 AM – 3:00 PM.

 

Pick-up:

  • Within 2 hours of drop off.

 

Late check out:

  • You will be automatically upgraded to half-day or full-day daycare.

 

Last call:

  • Monday – Friday: 8:30 PM.
  • Weekends & Holidays: 5:30 PM.

Stay & Play Rules

  • Bookings are paid for at pickup.
  • Pets are released only after any outstanding balances are paid.
  • Pets not picked up by the last call will be admitted to boarding at owners’ expense.
  • Pets must be fully vaccinated to participate in our programs. Vaccination records must be provided.
  • Intact male dogs over 10 months are welcome and will enjoy one-on-one time with our staff instead of group play for a personalized and engaging experience. An intact fee applies for male dogs over 10 months to cover their personalized handling needs.
  • To ensure the well-being of all animals in our care, we do not accept female dogs actively in-heat upon arrival. Female dogs who go into heat during their stay will be provided ith individual care and solo play at an additional $15 per day to ensure their well-being and the safety of other pets charge $15.00 per day for additional care & solo play.

Park Rules

Our rules ensure a safe and enjoyable experience for all!

Registration

All dogs must be registered & have paid admission to enter the park.

Health

Dogs must have current vaccinations. Upload records to your pup’s profile before arriving.

Leashes & Collars

  • Dogs must remain on-leash outside the fenced park & off-leash while inside.
  • All dogs must wear a collar. Collars are available for purchase in our store.
  • No retractable leashes, prongs, or electric collars are allowed.

Park Etiquette

  • Three dogs maximum per handler.
  • Treats & toys are not permitted inside the park.*
  • Owners must pick up & dispose of their dog’s waste. Cleaning stations are provided.
  • Rough play is acceptable if both dogs are willing participants. Owners must disrupt mounting.

Facilities & Equipment

  • Park obstacles are for four-legged attendees only.
  • BYO water dish or purchase one from our concession or store.
  • Individuals with muddy or excessively wet shoes must change before entering.

Children & Family Access

  • No strollers are allowed inside the off-leash area.
  • Children aged 12 & older are welcome anytime.
  • Children under 12 are welcome during special family hours.**

Safety & Supervision

  • Petfinity has a zero-tolerance policy for abusive training techniques. Kindness is key!
  • Rufferees:
    • Manage park capacity and may ask extra human companions to wait outside.
    • Promote positive play and monitor for aggression.
    • May handle your dog to prevent or break up fights if necessary.
  •  

Responsibility

You are responsible for any harm or damage caused by your dog.

Petfinity reserves the right to remove any dog or patron from the park.

*Exceptions apply if your group is alone in the park or if you reserve the small park for exclusive use.

**Children of any age are welcome during special family hours: Tuesday, Thursday, Saturday & Holidays: 9:00 AM – 12:00 PM.

Children below 7 years old are always asked to stay outside the fence.

While we take every precaution to ensure a positive experience, please be aware of the following:

  • Minor skin irritation, such as clipper burns, nicks, or sensitivities to grooming products, may occasionally occur.
  • Some pets may feel stress in new environments, so we take extra care and understanding when working with them.
  • Pets with pre-existing health conditions, like heart disease, arthritis, or infections, may be more sensitive to grooming.

By entrusting us with your pet’s grooming, you acknowledge and accept these potential risks.

Additional fees

Prices may vary if additional grooming time is required due to a pet’s size, coat condition, or special grooming requirements.

Ensuring a safe and healthy environment

To ensure the health and safety of all pets and staff, if your pet is found to have parasites (such as fleas or lice) or a contagious condition, we will need to stop services immediately. We will contact you right away to arrange for pick-up and discuss the best next steps for treatment. Please note that a $100 fee will be applied to cover the cost of decontaminating the facility.

Safe grooming practices

  • Mats can be difficult to remove. We recommend shaving pets with severe matting. Attempting to remove a heavily matted coat without shaving can increase the risk of nicks, cuts, or abrasions.
  • Anal gland expression is performed externally by our groomers. If your pet continues to show signs of irritation on their rear end, we encourage you to consult with a veterinarian, as this could indicate an underlying condition and require further intervention.

Stress

  • Pets may feel elevated stress in new environments. If your pet shows signs of significant stress, we will pause services and contact you for an early pick-up to ensure their well-being. You will only be charged for the portion of services completed.
  • We will happily reschedule your pet’s appointment to finish any incomplete services. In some cases, we may suggest speaking with your veterinarian about anxiety-reducing options to help make the next visit more comfortable.

Service refusal

At Petfinity, the safety of all pets and staff is our priority. If a pet’s behaviour poses a risk to others in our care, we may need to discontinue services. Should this occur, we will notify you immediately and discuss the next steps.

  • Cancellations must be made 24 hours prior to the start time of the appointment. Late cancellations, no-shows, and instances where a pet is not permitted to participate in the program due to failing to meet program requirements will be charged a cancellation fee of $50.00.
  • Clients are expected to arrive on time for their appointments. Late arrivals may result in shortened sessions. Dogs must be brought in on a secure leash and collar. Retractable leashes are not allowed. If your pet requires a muzzle, please bring one to your appointment. Muzzles are also available for purchase.
  • Clients must check in at the reception upon arrival and wait for a staff member to escort their dog to the rehabilitation area. Please help maintain a calm environment by keeping dogs under control and minimizing loud noises or distractions.
  • Owners may be required to participate in certain sessions to learn techniques for at-home care. If you have any health concerns that may be impacted by the home plan, please let us know.
  • Clients are not allowed in restricted areas of the facility without staff permission. Please clean up after your dogs both inside and outside the facility. Waste disposal bags are provided. Bringing your dog’s favourite toy or blanket for comfort during sessions is encouraged.
 
Pool area rules:
  • Dogs must be on a leash and wear a collar when entering and leaving the pool area.
  • Dogs must be rinsed off in the designated area before entering the pool to remove dirt and debris.
  • If required, dogs should wear appropriate swimwear or flotation devices provided or approved by Petfinity.
  • No running on the pool deck – be aware that the pool deck is slippery when wet.
  • A qualified staff member must supervise all swimming sessions.
  • Owners are allowed to enter the pool only in waders. You can use our rented waders or bring your own as long as they’re clean and safe to use in a pool.

 

If rules are not followed, Petfinity staff has the right to end the session without a refund.

  • There is a $50.00 fee if your pet defecates in the pool. If your pet has diarrhea in the pool, requiring the pool to be drained and cleaned, a $500.00 fee will be charged.
  • Petfinity respects client privacy and will keep all personal and medical information confidential. Client information will only be used for the purpose of providing rehabilitation services and will not be shared with third parties without consent.
  • In the event that your pet passes away, remaining sessions can be transferred to another pet or donated to a rescue pet in need.
  • The damage deposit must be paid in full at the time of booking. Cancellations made within 7 days of the booking will be charged a $50.00 cancellation fee.
  • All event attendees must complete a customer profile and sign this waiver before arrival. Guests are allowed to bring outside food, drinks, and toys for use within the event space, but these items are not permitted in the indoor park.
  • Children under 12 years old are not permitted in the enclosed dog parks unless designated “Family hours” on Tuesday, Thursday, Saturday & Holidays: 9 AM – 12 PM.
  • You and your guests will have access to the indoor park throughout your booking period. Please adhere to all park rules. All guests must leave the event space and indoor park by the end of your booking time.
  • If booked for dog training, trainers must be Fear Free & CPDT-KA Certified.
  • The final hour of your booking is 55 minutes to accommodate the handover inspection. The room must be left clean, free of garbage, and pet waste. Garbage should be bagged and ready for disposal. A $150.00 cleaning fee will be applied if the room is not left in compliance. Additionally, any damage to the facility, including walls, floors, or furnishings, will incur a $150.00 fee plus the cost of repairs.
  • Liquor License: If you plan to serve alcohol at your event, you must obtain explicit written permission from Petfinity management at least two weeks in advance. You are responsible for obtaining a liquor license for the duration of your booking at your own expense. Any guests behaving disrespectfully or causing disturbances will be promptly asked to leave the premises. Failure to comply with this request will result in forfeiture of the damage deposit and event charges, and a ban from making future bookings.